I didn't get everything I ordered, I only got 3 things, I didn't get the cnc with a 20w laser and I didn't get the 440x440 stand... they say they sent it but I still haven't received that package and the code is the same as the rest that came home
after support, the laser works fine. So product is fine and support is fine.
Non do zero stelle perché non mi lascia.
Assistenza clienti inesistente.
Ho acquistato NANO duo pacco completo di tutti gli accessori.
Ho ricevuto solo dual axis estension, nano duo e altri accessori no.
Risolto il problema solo dopo l'appertura della controversia con paypal che mi ha restituito i soldi.
Good morning, I'm happy with my choice of the RAY5 5W engraver, which is excellent for my needs, but I'm frustrated and disappointed with the technical support. I can't figure out what's going on. 14 days after the engraver arrived, I still can't turn it on. They told me that during this New Year's Eve period, everything shuts down. Today, February 24th, I hope you can help me resolve my issue. I hope to hear from you soon.
